SUPPORT
Knowledgebase: Xbox 360®
I am having trouble installing / Running a game due to CD / DVD errors.
Posted by Joseph Paolinelli on 13 October 2011 10:09 AM

Always ensure that your CD/DVD's are stored properly to reduce the risk of scratches or the disc getting dirty. If your disc is dirty please use a proper cleaning solution, and always clean the disc from the center to the edges in a straight line. Never clean a disc in a circular pattern as this can cause permanent and irreversible damage to the disc. Never use a resurfacing tool to correct scratches in the disc as this can weaken or break the disc.

Make sure you have the proper type of optical drive for the disc you are attempting to use.

If the disc is in good condition and you are still running into issues please submit a customer service ticket for further instructions or details.