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Knowledgebase: Other Atari iOS Games
Asteroids: Gunner - FAQ
Posted by Joseph Paolinelli on 14 November 2011 10:20 AM

General Information

Asteroids: Gunner is an entirely evolved version of the 1979 arcade classic, Asteroids. Available as a free download for iPhone, iPod touch and iPad, players take on the role of the Gunner on his journey across the galaxies in search of valuable cosmic crystals.

You can also view more details about the game by going to http://www.atari.com/games/asteroids_gunner/ios.

Known Issues

Why does my game crash intermittently during gameplay or when starting the game?

We are aware that the game is crashing for several users and are working as quickly as possible to address the issue. If you are experiencing this issue please be sure to provide as many details, such as what version of iOS your device is running and which iOS device you are using (example: iPhone 3GS or iPod Touch Third Generation), which will greatly assist us in addressing this issue.

Troubleshooting

Asteroids: Gunner supports supports in-game microtransaction purchases. If you have issues making an in-game purchase, have a gameplay question, or are having difficulties launching your game you will need to contact Atari Technical Support for assistance at http://support.atari.com or via email at CustomerSupport@atari.com.

If you are having any trouble purchasing or downloading an Atari title for your iPhone, iPad, or iPod please use the Apple Support page at: http://www.apple.com/support/

Please be sure that when contacting them that you provide the following information:

  • Provide detail of how / where the issue occurred:
  • What carrier / network were you using:
  • Order ID:
  • Email Address (the one used for purchase):
  • Name (first, last):
  • Address:
  • City:
  • State:
  • Zip/Postal Code:
  • Phone number:

This will help us look up your purchase record and account information to see if anything can be done to restore any purchases to your account. Please be aware that any missing information will delay our investigation since this information is critical to allow us to properly investigate what may be happening to your account.

Do be advised that it can take up to 48 hours before these investigations are completed and you see any change to your account. If you have any additional questions, or do not see any change to your account, please update your ticket.


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