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Freddi Fish and the Stolen Shell - FAQ
Posted by Joseph Paolinelli on 23 December 2011 10:43 AM

General Information

The Great Conch Shell has been stolen and it's up to Freddi Fish and friends to catch the culprit.  Your child will join Freddi Fish and friends as they explore ancient ruins, play games at a fun-filled carnival and even discover a sunken airplane while looking for clues and finding adventure. In the end, it's up to your child to piece the clues together and figure out who's responsible for this underwater caper.

You can also view more details about the game by going to

http://www.atari.com/buy-games/edutainment-kids/freddi-fish-and-stolen-shell

Troubleshooting

Freddi Fish and the Stolen Shell supports in-game microtransaction purchases. If you have issues making an in-game purchase, have a gameplay question, or are having difficulties launching your game you will need to contact Atari Technical Support for assistance at http://support.atari.com/ or via email at CustomerSupport@atari.com.

If you are having any trouble purchasing or downloading an Atari title for your iPhone, iPad, or iPod please use the Apple Support page at: http://www.apple.com/support/

 

Please be sure that when contacting us that you provide the following information:

  • Provide detail of how / where the issue occurred:
  • What carrier / network were you using:
  • Email Address (the one used for purchase):
  • Name (first, last):
  • Address:
  • City:
  • State:
  • Zip/Postal Code:
  • Phone number:

This will help us look up your purchase record and account information to see if anything can be done to restore any purchases to your account. Please be aware that any missing information will delay our investigation since this information is critical to allow us to properly investigate what may be happening to your account.

Do be advised that it can take up to 48 hours before these investigations are completed and you see any change to your account. If you have any additional questions, or do not see any change to your account, please update your ticket.