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Pong World - FAQ
Posted by Joseph Paolinelli on 29 November 2012 03:04 PM

GENERAL INFORMATION

Winner of the Pong Indie Dev Challenge, Pong® World introduces a new generation to the classic game of PONG® with dazzling gameplay and colorful new look.  Now available for iPhone, iPad and iPod touch.

Troubleshooting

Pong World supports in-game microtransaction purchases. If you have issues making an in-game purchase, have a gameplay question, or are having difficulties launching your game you will need to contact Atari Technical Support for assistance at http://support.atari.com/ or via email at CustomerSupport@atari.com

If you are having any trouble purchasing or downloading an Atari title for your iPhone, iPad, or iPod please use the Apple Support page at: http://www.apple.com/support/

Please be sure that when contacting them that you provide the following information:

  • · Provide detail of how / where the issue occurred:
  • · What carrier / network were you using:
  • · Order ID:
  • · Email Address (the one used for purchase):
  • · Name (first, last):
  • · Address:
  • · City:
  • · State:
  • · Zip/Postal Code:
  • · Phone number:

This will help us look up your purchase record and account information to see if anything can be done to restore any purchases to your account. Please be aware that any missing information will delay our investigation since this information is critical to allow us to properly investigate what may be happening to your account.

Do be advised that it can take up to 48 hours before these investigations are completed and you see any change to your account. If you have any additional questions, or do not see any change to your account, please update your ticket.