SUPPORT
Top Questions
Jan
23
Atari does not have access to the products purchased digitally from the Atari.com or Testdriveunlimited2.com as those are provided by Digital River, please refer to them for any downloading issues or refunds. Their customer support information is:

• webhelp@digitalriver.com
• Phone Number             1-800-310-2850
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Jan
23
The website redemption section is is only for special promo codes for special dowload content (DLC). You do not require to redeem your game key on the website in order to play online. Also for Steam users it is not required for you to make any links between your Steam key and the website in order to log in online.
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Jan
23
TDU2 Xbox 360: What to do if you have a title update issue
Posted by Arthur G. on 23 January 2014 01:16 PM

First, you most likely have a roaming issue. All items (Mandatory updates, Title Updates and Saves) need to be on the same hard disk or storage device.

Once you have set up all the TDU2 files on the same storage location please do the follwing steps:

1. Sign into a GOLD Profile and launch the game

2. Accept the TU when prompted

3. Download all 4 mandatory updates

4. Complete the Tutorial

5. Exit to the Dashboard

6. Launch TDU2


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May
6
Deer Hunter Online
Posted by Joseph Paolinelli on 06 May 2013 12:10 PM
Deer Hunters, while we had some great time and bagged some huge bucks, Deer Hunter Online will be taken down indefinitely due to low population.  We appreciate all the enthusiasm and support for the game.  For more authentic hunting action, check out Deer Hunter Reloaded FREE for your mobile device:  http://www.glu.com/game/deer-hunter-reloaded
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Apr
12
TDU2: What do I do if I receive Error 5?
Posted by Joseph Paolinelli on 12 April 2012 12:16 PM

Players on TDU2 have reported receiving the Error 5 when using the Up Launcher. Please see the below article for assistance in resolving this issue:

http://support.atari.com/index.php?/Knowledgebase/Article/View/76/0/i-am-receiving-error-5


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Feb
13
I have not received a response to my help request?
Posted by Joseph Paolinelli on 13 February 2012 10:40 AM

Some customers have reported they have not received e-mail responses from our Customer Support team. The cause of this is typically due to e-mail providers using anti-spam software that incorrectly flags support replies as marketing spam. To ensure you receive a response from Atari Customer Support please consider the following:

  1. Have you added CustomerSupport@Atari.com to your e-mail providers "White List"?
  2. Have you checked your Junk/Spam folders for previous responses from us?
  3. Have you contacted your ISP to ensure they are not blocking the e-mails from us?
  4. Lastly, have you tried logging into http://www.atari.com/ using the account associated with the submitted ticket? Once you have logged into Atari.com, you can simply click on the footer "Support" link and you will be taken to our support page and instantly be able to view and or update your tickets online, bypassing e-mail entirely.

 

 


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