Players on TDU2 have reported receiving the Error 5 when using the Up Launcher. Please see the below article for assistance in resolving this issue:

http://support.atari.com/index.php?/Knowledgebase/Article/View/76/0/i-am-receiving-error-5

Some customers have reported they have not received e-mail responses from our Customer Support team. The cause of this is typically due to e-mail providers using anti-spam software that incorrectly flags support replies as marketing spam. To ensure you receive a response from Atari Customer Support please consider the following:

1. Have you added CustomerSupport@Atari.com to your e-mail providers "White List"?
2. Have you checked your Junk/Spam folders for previous responses from us?
3. Have you contacted your ISP to ensure they are not blocking the e-mails from us?
4. Lastly, have you tried logging into http://www.atari.com/ using the account associated with the submitted ticket? Once you have logged into Atari.com, you can simply click on the footer "Support" link and you will be taken to our support page and instantly be able to view and or update your tickets online, bypassing e-mail entirely.

Customers have reported that newly created Atari.com accounts cannot login to the various Atari forums or Test Drive Unlimted 2 game/website.

We are aware of the issue and working as quickly as possible to resolve it. For forum customers we do not have a work around yet.

For TDU2 customers you can visit http://www.testdriveunlimited2.com/ and click the register button there, create your account that matches your Atari.com account and use that to login and redeem your product keys.

Are you unable to access your Atari account? Did you forget your password? View our Account Recovery article for information that may help you.

Looking for information on Atari Tokens? Check out the links below:

Atari Tokens FAQ

How do I buy Atari Tokens