Orders FAQ

Q: When will my order ship?

A: After your payment is verified, it may take up to 48 hours to process and ship your order, excluding weekends and holidays. Purchases made after 11 am PST will not be shipped out until the next business day. Please note that during promotional / sale periods, there may be a slight shipping delay due to high order volume, and we will do our best to get your order out as quickly as possible. Please see the Shipping & Delivery article for additional information.

Q: When will my pre-order ship?

A: The delivery times for pre-orders may vary depending on the specific product. For detailed information regarding the estimated shipping date of your desired item, please refer to the 'Pre-Order Availability' section located on the respective product page. Please see the Shipping & Delivery article for additional information.

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Please note, Atari XP Cartridge pre-orders are final sale. Once the pre-order window is over, orders cannot be canceled for any reason. Select made-to-order products are final sale and not eligible for returns. Please check the product details of each item before purchase. 

Q: Why was my order canceled?

A: If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you receive an error notice, please try placing the order again and contact our customer service team if the issue persists.

Q: What clothing sizes are available?

A: Current t-shirts, hoodies, and long-sleeve t-shirt sizes range from S to XXL.

Q: Does the Atari VCS come with a warranty?

A: Yes. Please see the Warranty article for additional information.

Q: When is the next Atari.com sale?

A: While we don't disclose the dates for sales ahead of time, it would be a good time to check back around seasonal holidays.